they are probably all out on the piss
i called the same number
twice
the first itme some american fuckwit answered and couldn't understand what i was on about
i put the phoine down and called again
this guy was irish and understood what i was trying to get sorted out
he asked for payemnt of 50p and 80p to my account, from me to see what money was going from which account to which account
and it all tallied up so i still lost my £160 odd quid but at least he tried to help
when my statement came through it said i had paid themoney nto my acocunt
and they had charged me to send it