because it's a water pipe, sky will probably pay for a plumber to come out and fix it first off, not sure what will happen with compensation.

It all really depends on what went wrong, if the problem doesnt require someone out to fix it etc, then sky will probably put some compensation on your account.

But don't quote me, the operators in cust service really dont have much contact at all with the claims dept, only transfer the calls over and that's the last we hear of it.