Lol...who were you speaking to...someone from Essex or Wales? (I trust you can tell from the accent difference)?

Least they answer your calls...Tesco left me with music many a time, then got the incident date wrong, then my car wrong, then my name wrong, then that I hit him, then that I was uninsured (duhh, you're my insurance company, that one should be a no-no)..

I rang directline earlier and I swear he was talking so fast and in such a strong scottish accent I just didn't have a clue...''whaaaa? say gen?''

Grrrr!