longest i've had to wait is about 2 hours give or take a few minutes and even then it's a bit of a shit but if you are in the middle of the wilderness and then get dropped off one a country road with even more wilderness around it, it's really shit

it does sound like someone fucked up big time for the wait, but the more prominance you give to it the less likely it is to happen again

tell us how much free stuff they offer you