you need a new broker jim mate
though to be fair GSI never sent out my insurance cert so then scanned it and emailed me if and i had to photoshop the "duplicate" water mark anti fraud thingy and make a fake insurance cert at work to tax my car last friday,,,,,,, anyone who knows me will know i aint talking shite either
but they DID do everything they can and are very helpful and tell me all the loopholes aswell