We get time wasters all day long at Autoglass. They ring up, ask for a price on a screen (or whatever) which we provide. Then ask em if they want to be booked in, they say yes, and we spend 5mins on the phone forting out times, dates, location (either their address, or directions on how to get to us) and book it. Confirm it all again to be sure.
When it comes to the appointment time, the fucker don't show. Or we go there and they are the car aren't there.
So I ring em, and get the "oh, I can't make that" or "Sorry, thought I had cancelled that" etc, which is ussaly followed by "no, didn't think to ring you and let you know" when asked if they rang up

Either that or they never answer the phone, so I just leave a sarky, but polite message asking why the haven't bothered to come in, or be in when the appointment is scheduled
Why do they have to lie? We all know the reason is they got a better quote, or the quote is too high. Why not just say? Or if it's too high, why not just say on the phone at the time "bit pricey for me, leave it for the time being, thanks anyway" then we don't waste tim booking em in for a job thats never gonna happen

Only takes less than 2mins to ring up and ask to cancel their job if they don't want it - and it's only polite
CUNTS......