what you need is to find the name of the head honcho of "the link"
get the domain name for their e mails ie john.smith@therobbingbastardlink.co.uk and then send an e mail direct to him/her. you would be surprised how fast things happen then as the boss knows that you have a direct way to contact him and wont want the greif.

just an idea, I have used this in the past and got things sorted quickly..
you just need to get the name of somebody high up, I bet somebody on here works for the link and could spill the beans