i'm not sure what my brother did exactly, but it was a bit of finding out what was going wrong, then a bit about starting it in safe mode
then a bit about doing a chekc in safe mode where you wern't supposed to do anythng until the compuer said to do something
and the a restart
unfortunatly we are off to see borat in about 3 minutes but i'm going to ask him to sit down and expalin things if no one else can asnwer it for you

if any of them look like this

http://siri.urz.free.fr/Fix/ScreenShot.php

don't download!!!!!!!!!

all i can say is that the page seems to have been updated since i posted it up

i'll ask my brother to point you in the right direction, but i do know it was listed on the beeping computer site as how to get rid of it and the log file that is listed is the same one that i got on mine