And?

You can have the swishest building and all the equipment and a model of every car. But the training and the faults they put into cars to test people, are NEVER like the ones actual customers get. Customers and Technicians know these cars as they see every fault. Ivory towered training facilities, and Instructors who spend all day reminicing (sp?) and telling stories inbetween dragging out a day long course to 3 days dont compare to the "real world"