As for getting them to sort probs quicker, NO CHANCE! Reported the blocked drain to them, waited few days, no reply. By this time the waste water had started backing up in to kitchen sink, washing machine, over floor etc, couldnt really drain any sink etc in house, so told them again, was told it wasn't their problem, sort it myself. Took advice on the problem, was told it def their problem to sort, asked politely and waited, then finally lost my rag with them and was told to leave office, they had right to be trated with respect and I had no right to speak to them in such manner. What about me? I'm the fookin tennant, paying them my cash to be treated like a twat. I paid £8k in years rent so hope you can see why i'm pissed with them.