They do appear to have gone a bit tits up of late. Been with O2 for years never any problems until I cancelled my old contract and started a new one. They never cancelled the contract even though I gave them a months notice. Cancelled in Jan was due to end in Feb. March got a bill for £90 double usuall bill so wrote complained etc etc then they issued a revised statement tellin me i owed £19.30. Random figure. So again complained gave them all the reference numbers etc and they admitted phone was cancelled and I owed nothing. 2 weeks later get a debt collection agency letter for the £19.30 so had to go through it all again. Heard nothing for about 2 weeks then get some poxy box thing telling me I was a valued customer etc n here is a privalige card. Dunno what use it is really. Anyways 2 weeks ago I finally get an official apology from O2 with a refund of £24.00 Again a random figure. So they do back down if you complain and threaten to leave enough times.

Ben