Respect to you Andy for the work you guys do - it's all too easy to just 'expect' you guys to turn up and sort out our mess, i don't think anyone who isn't actively involved in this sort of work can imagine what it can be like. To most of us 'going to work' is just that, worst we have to worry about is whether the kettle is working...
Just try not to let it take over your head, easy to say I know..