oh yes ,and if anyone was gonna "come and kick fuck outa you" for work you pay for that doesnt satisfy your requirements previously agreed,then
A. they dont deserve to be in buisness!
B.should fare well on your side in a statutary rites case.

and furthermore,HE is directly responsable for employing "numptys",as he is either the proprietor or the director,to HIS buisness.

seek legal advise if your not happy ,and no resolve is appearing.
(trade and standards is a good start)

now, er who wants to fix MY car????