eBay and Paypal are one in the same. eBay only has email support, Paypal does have phone support (after being forced to by a court!), both are absolutely useless. I could rant on for hours about both companies fact of the matter is I despise Paypal with a passion and I’m not keen on eBay either.
Customer services from Paypal and eBay are woefully inadequate - if you've got a problem chances are it won't be resolved. Having said they what else can you expect from a company whose average employee was flipping burgers a few months ago?
Good luck