Hiya Jim,

Glad we could help mate.

TBH it was an audit of outstanding claim files that prompted me to intervene, thus my PM & the subsequent action in your favour.

What has to be remembered is as a broker we work for you, we work with you to sort things like this out - SO, if youre not sure about something, if things dont sound right, or you simply need advice dont be shy to pick up the phone, e-mail or PM - we're here to help.

Kindest regards

Tony