I had 4 years last march when I got insured and had a crash 2 weeks later so they took 2 years off me. This year they sent my renewal through with 5 years no claims, my crash was listed on the policy and price had gone down. Phoned them yesterday morning to take out the policy and they said they've made a mistake and will have to phone me on monday to let me know what they're gonna do.

They have sent out my renewal without me phoning them and have given a price with all information correct, do they have to honour this price? I never had protected no claims.