Strangely, Beccy emailed a query via the Norwich Union site this morning and half-an-hour later we got an email from 'Day Insure', which we can only assume was a reply to the Norwich Union one.
Which makes it seem even more odd as I got a call from Day Insure last time I mailed them, but it was from a girl calling from a Mobile Number who sounded like she was trading from home!! Hardly Norwich Union style.
M Brian - Interesting point. I will have to investigate that.