Originally Posted by Thrush
Cool. I was thinking of going to them instead of Tiscali. Both companies say unlimited broadband but both operate a "fair usage policy" so I was wondering how they comparred and also how good the Toucan service/quality is - ie downtime etc...
Errm...
Toucan are a Tiscali-reseller, from what I remember......meaning they both run off the Tiscali network, but Toucan just sell Tiscali's products as their own.
Not seen a good review of them yet, apart from the ones above......some examples:
Don't bother with Toucan, I joined them on the 22nd November, and not had good speeds from day one (12kbps) - less then dial up from 5.30pm onwards.
They dont comply to their own terms and conditions, you're given the run-around by their customer support, and their tech support is like amateur hour..
I have complained to OfCom, the ASA and Trading Standards about them, as they are stating unlimited whereas they cap your service if your usage exceeds 7gig a month (despite no monthy usage stated in t&c or the Fair Usage policy).
I use toucansurf for my BB service, Yes, I know its operated by Tiscali, but I was better than going thro them direct.
I am on the 512k service, and for the last month-and-a-half, I've suffered extremely low speeds. The max I am getting is 258kbps and lowest is 4kbps. Yes, I repeat, 4kbps, but the average is around 111kbps for a supposedly 512k service.
Despite numerous calls to Toucan, who are helpful, they pass my details onto tech support in India, who promise call backs but never do, and when they call, they dont speak English and then treat me like an idiot. I know its not my PC, as I've used 3 different ones and the speed is the same on all, so it's obvious it's the modem or the line itself.
The excuse made now, by the Indian call center, who are operated by Tiscali, say the whole of the uk is suffering from poor speeds, and that its BT's fault that their exchanges cannot cope. They say its not the fault of Toucan/Tiscali, as they can only provide a service if the exchange and BT give them good service.