I remember getting a couple of small bits for my steering rack/bulkhead, bush things
I gave my vin etc and they gave me 1 bit out of 3 or 4 that was correct
So I went back and got him to look up the bits on a sierra bulkhead... they looked the same on M/Cat so said I wpould have them... his response... "I'm not going to sell you those as they are for a sierra and you told me you want the bits for a Escort".. ROFL I nearly cried, it was less than a quid, I told him to bring out the bits for a sierra bulkhead to see how they compare to the bits I took off my car which I had in my hand... He did they were identical
Can just imagine when I left what he said to his work mates cant ya