This is the official price list and what they will won't do from Superchips.

Superchips Bluefin Returns Policy for Retail Customers




In order to clarify our response to customers’ questions regarding Bluefin, we have agreed the following policies:-



Bluefin requires update
£ FOC


Return unit to us, completing the product return slip with all details including the vehicle’s VIN, using the pre-paid sticker. The unit will be processed and returned FOC.


Bluefin requires update following ECU reprogram by Ford Dealer
£ FOC + Overseas carriage


Return unit to us, completing the product return slip with all details including the vehicle’s VIN, using the pre-paid sticker. The unit will be processed and returned FOC in the UK but there will be a charge for overseas return carriage.



Bluefin requires upgrade to de-cat spec for Focus RS

£50 + Carriage + VAT



Return vehicle to org with Bluefin. Return unit to us, completing the product return slip with all details including the vehicle’s VIN, using the pre-paid sticker. The unit will be processed and returned for £50 plus return carriage and VAT.



Bluefin requires re-set for customers new car

£100 + Carriage + VAT



This will only apply within 12 Months of the original purchase date and the original customer has registered the unit with us by completing and returning the warranty registration card at the time of purchase. Return old car to org with Bluefin. Return unit to us, completing the product return slip with all details including the vehicle’s VIN, using the pre-paid sticker. The unit will be processed and returned for £100 plus return carriage and VAT.



Bluefin requires re-set following second hand purchase

£25 + VAT Trade in allowance



Return unit to us, completing the product return slip or a letter detailing the second-hand purchaser’s details, using the pre-paid sticker if available. Providing the unit is serviceable an allowance of £25 will be given for the old unit against the purchase of a new Bluefin (Nasp or Turbo). This allowance can only be used towards the purchase of a new Bluefin unit at full retail price, no other product.