mwf the remium rate line was a technical support service to help people ,alot that
called said that they wouldn't ring a company expecting advice for free if they had no intention of buying anything.It also freed up the main phone lines as people would be quick on the phone rather than waffle using their work phones or free air time.Prio to this it was not possible to get hold of me i would be answering phones all day and not get any thing done.I had installed 8 lines to try to solve the issues of engaged phones but this just increased the calls .The premium rate line was the solution. Nothing worse that ringing a company and getting the engaged tone all day