Mad Matt

iTrader: (2)

Hello guys,

I have got one more bad experience to share. You maybe heard the bad ones I had with ATM SPORT, TFRALLYSPORT, RALLYE-TECHNIC, there is a new one with FIRST MOTORSPORT.

That company from Belgium has sold me 2 years ago a GEMS monitor who was said to be for an Escort WRC. I bought it and never had the chance to use it because I cancelled my project. Then I sold that monitor to Achim Neurath from RALLYE-TECHNIC and I still have a case open there because he never paid me but that's another story.

The fact is that the monitor was never an Escort WRC item but a Mitsu Evo group A one. I contacted FIRST MOTORSPORT few weeks ago about, but their only answer was that it is too late to complain.

How professional is this ?! Either they knew it was a wrong part, then they are robbers, or they didn't know it was not an Escort WRC item, and then they don't know what they are selling.

Which one is worse I don't know, but despite the fact they are servicing WRC cars and so on, I would NEVER buy anything else from them, being a car or parts !

Just wanted to warn people on PF about these guys ! This is the link to their website :

www.firstmotorsport.com



P.S.: Their website is not derivated from www.velvetmotion.com which may hide the fact they are changing their name, but they won't hide, that's for sure !

Fil

2 years is a long time to tell them its the wrong part,

I dont blame them for saying its too late to complain

DanW@FastFord

iTrader: (1)

You'll find very few companies would honour a product that was bought 2 years ago! If it was a couple of months then you'd have a point, but 2 years!!!

Marvin_hagler_

Yo Matt ! i'm with you all the way man apart from the length of time taken to spill your guts. I think you either need to deal with companies off here or that people off here use and vouch for and please remember if you collect a part and decide not to use it for 2 years then find out its wrong or broke 99% of people will fuck you off i think.

What is happening with Dirk ?? can he help resolve anything and why did you sell somthing and not get the money 1st ??

hope you don't mind me saying this but i feel its the way it is unfortunately even though i feel for you man

Mad Matt

iTrader: (2)

Well I would understand if the part was used that when you say there is something wrong, ok that's your problem. But the part has never been used, it sat in a box ! So it is REAL that they sold a wrong part, 2 years or not. And this from a "professional" company is even less acceptable imo.

Marvin, I'm at the moment talking with Achim again, after Kenny had a look with Dirk what was going on. Kenny has been really helpful, and now I hope to have this solved once and for all !

But we agreed that Achim would send me some parts in exchange of the monitor, so I thursted him that he would send the parts, but he never did. As he is the company "director" (RALLYE-TECHNIC) I couldn't imagine, like I couldn't imagine FIRST MOTORSPORT to rob me this way.

As you say in such cases : "I've learned the hard way" but they don't know that they will never get away with this, no matter what.

R5FORD

iTrader: (1)

How would they know if it was used or not.

RSandy

iTrader: (1)

a reputable company with decent customer service would at least offer some help in this situation, regardless of time frame, especially in giving the benefit of the doubt when the customer is saying they didnt use it but were just blissfully unaware

i bought a huge stockpile of parts for my project, only to realise years down the line that i had incorrectly supplied bits. i had an incorrect oil pump from pj motorsport, and an incorrect fuel pump from jamsport.

both changed the parts for me without any hassle.

and thats how u stay in business, with good customer service.

as far as im concerned, if the guy has proof of purchase, then regardless of the timeframe, if its incorrectly supplied, then its been incorrect from day 1 till whenever, its their responsibility to rectify the situation. also, the sale of goods act is on the side of the consumer here, too, where a claim can be made up to 6 years i believe from day of purchase

Mad Matt

iTrader: (2)

I had a receip from GEMS when I bought the display saying that the display was new and it looked new. Plus in the advert of the display, FIRST MOTORSPORT said that it was new !

R4N SS

iTrader: (6)

you bought something two years ago and then realised it wa the wrong part - the blame lies with you im afraid as no company will trust a customer who has a part for 2 years and then complains.

However, I have bought parts in the past and still not used them. A few months ago i bought some 3dr cossie lights off a user on here and had them sitting in the packaging they came in for months - only to find when i finally opened them they were cracked and chipped - i was gutted but didnt bother raising a complaint as i had the items for several months

Mad Matt

iTrader: (2)

Fact is that I kept it only few months before "selling" it to the company who kept it more than 1 year before telling me there was a problem. So its not really my fault but in the end everything comes back to me !

And I must say the value was more than just 2 lights. 1800euros to be precise (and that was at a different exchange rate back then) !

RSandy

iTrader: (1)

i had my oil pump from pj motorsport for over 3 years and he swapped it without even thinking about it.

i had my fuel pump from jamsport for over 4 years before i realised it was the incorrect part number, the guys at jamsport swapped it over, again without thinking about it.

so long as its packaged etc, there shudnt be an issue

in the eyes of the law and the sales of goods act, it is the responsibility of the supplier to supply the product that is fit for purpose, the consumer has 6 years to complain if it is not. that includes it merely failing in use. if its still new, regardless of if the guy leaves it sat on a shelf, he didnt ask for the wrong part, they sold it him, maybe even knowingly doing so

BigChuck

so you bought a part 2 years ago, never checked it

you then sold the wrong part to another company... who kept it for a year before realising there was a problem..

the whole thing sounds wrong to me, you should have checked the part in the first place.

most companies would take nothing more to do with it, as you have sold the part on and its now with its 2nd owner

rubinsbin

two years on and your moaning now-LOL AND YOUR BLAMING THE COMPANY AS NOT PROFFESIONAL-
--------------------YOU NEED TO HAVE A WORD WITH YOURSELF

Mad Matt

iTrader: (2)

I'm sorry I did not have an Escort WRC under my right hand, and at that time I had no pectel ECU or anything ready to work with the GEMS display ! And I did not plan to sell it that's why i kept it few months also.

rubinsbin yes you're right, they are VERY professional, they know what they are selling and provide great customer service ! Their policy is more like : We sell some shit we don't know anything about, we make you pay lot of money and once there is a problem, forget our address. I think I summarized it quite well isn't it ?

ian sibbert

Hi Matt,

Was it a diff monitor or an engine monitor??

Ian

Mad Matt

iTrader: (2)

It was an engine monitor (DA36) mate

Daveysaff

iTrader: (9)

So something YOU sold a year ago is not what you thought it was?
The company who supplied you with the monitor in the first place aren't going to be interested now, seen as its definitely second hand!!
I sincerely hope the company who bought it off you aren't trying the pull a fast one you by trying to give you back a mitsi monitor when you've supplied them an escos item??

Mad Matt

iTrader: (2)

Normally it is not possible because only GEMS can do the modification. And they have got the bill from the monitor the guy sent which was really a Mitsu item. And history of the monitor kept by GEMS doesn't show any other mod.

morcheen

i hope you aint given your bank details to a prince in nigeria,so he can get his $320 million and give you a mill for your trouble ?? sounds like your too trusting and the scammers can smell it .hope you sort something out

vaughant

iTrader: (1)

Surely the monitor can be reprogrammed?it only uses voltages,currents pressure readings etc?
I'd of thought it would have been worth more or at least easier to sell in mitsi spec anyway as there's more about?

Less.

yeah I woudl agree two years is a bit late to complain how are they to know its still the part they sold you?

Mad Matt

iTrader: (2)

Less, they didn't even try to have a look. They just said 2 years is a too long time. I have been fucked up there there is nothing to be done anymore except to share my story so people will know how this company deal with customers.

Because 2 years or not 2 years is not an excuse when such a mistake has been done on a part by a PROFESSIONAL company. God knows how they are servicing the WRC cars they have !

I just know that I'm travelling often inside Europe and that if I have to go to Belgium one time I will have a go at their shop to get some more explanation about how they work and so on. Because it is always easy to hide behind a phone or a keyboard, but the world is very small, so is Europe !

costech

But hold on...
They sold it to you without checkning it
then you sold it without checking it
What are you mooning about, they did´t build it
they probably bought it from someone how said do you want to
buy an gems da36 you know the one they use in the escort wrc.
If they knew it was from a evo it would probably be easyer to sell
and get more money for it. Far loads more evos around then wrc escorts
Not fair to trash a company over this

Mad Matt

iTrader: (2)

Yes but AGAIN, they are a COMPANY, they are supposed to act as PROFESSIONALS, if you cannot trust even a company like this, who can you trust ? They are in Belgium what M-Sport is in the UK, so its not the average tuner or servicing company. I don't know why the customer should be blamed because they sold me a wrong part ?! 2 years or not its still the wrong part, and it did cost few hundred euros to mod the display to use it as it was supposed to be : in an Escort WRC.

What would you say if you had spent 1800euros on a part, then sold it to someone who never paid you because he discovered it was the right part and that he had to spend even more money to use it. I'm in the middle of both ends there and deep in the problem.

I have been robbed in the first place, and stolen in the 2nd place. So again, BE CAREFUL about this company, now everybody has its opinion about it, personally I would not give them my car to service or buy a car from them. And the fact that their 2 Subaru rallycars are up for sale on their website proves maybe that what I'm saying about being careful about this company is not completely wrong.

But I guess in today's world it is common to sell stuff without any precaution or care, and getaway when there is a problem.

Rod-Tarry

Why not take this complaint to your goverment or maybe to the European courts it sounds a real winner . Just look at the list of companies you have had problems with & ask yourself is it me thats got a problem.

Mad Matt

iTrader: (2)

Just look who else has got problems with these companies, I don't think I'm the only one. Fact is that I'm not living in the UK and it seems that some of the UK companies are more likely to try to rob people outside the UK as they think the customers won't complain or try to do anything but in my case they are wrong. I've got my whole life to get back what I have been robbed. I never forget.

But just check my other thread about Mr. Tim Finch and you'll see people had problems with him too, as well as ATM SPORT. I don't know how I, THE CUSTOMER, should be blamed for the problems. I'm just buying things as you probably do. And if these things are wrong, then is it my fault ? I hope you'll never open your workshop, because if that's the way you would run it, I wouldn't give you long time before being shot down for such behavior. Once you could come across someone who is not as nice as I am, I tell you.

I will have my company in a (hopefully) near future, and I tell you that my customers won't be threated the way I have been threated. Making money is something, respect and customer care is another, lot of people don't seem to be able to put these elements together, and IMHO they should be out of business.



P.S.: https://passionford.com/forum/genera...o-uk-help.html Oh not older than today, another company having difficulties with customers. I bet there in Switzerland we have other way of threating customers...

Marvin_hagler_

Yo Matt,i never ever sell anything without payment 1st unless its someone i know and trust. I would never buy somthing for a car for a lot of euros and sell it untried unless its known so theres no misunderstandings thats its not been used in your possesion.

can you say exactly the names details of the people who owe you money and for how much please ?. I'm sure then anyone who knows these people can contact them on your behalf if they know them as say look wheres your money ?
does Tim Finch still use Ebay btw ??

Marvin_hagler_

Can you clarify this please Matt, Floral Motorsport are Ford Motorsport in Belgium and not First Motorsport ??


Floral actually deal with M Sport as they are both connected to Ford .

also i know from memory that first motorsport have run some very famous drivers in some very high spec machinery,delecour voullioz holowcyz sarrazin duval and snijers have all used first motorsport so i don't know why they can't just sort you out as they must charge fortunes to run these drivers in wrc cars.

Mad Matt

iTrader: (2)

No mate it is FIRST MOTORSPORT, check their website link I posted earlier in this thread. And yes, they are "famous" for having ran some top rally drivers (the one you mentioned). This is why, when I bought the part from them, I thought I would not have to face some clowns ! I was wrong...

And it is the reason why I decided to post this in public there because it is quite unbelievable as you said, but that's the truth !

Mr RS500

iTrader: (6)

2 years and then moans

I like to think i try to keep my customers happy but if you called me after 2 years even i would tell you to do one

pullo

Good customer service here then.