gazcos

iTrader: (1)

My wife upgraded her phone at the weekend at the Carphone Warehouse on an o2 contract but its still not been activated. O2 are telling her its something the shop haven't done right and the shop is telling her its something that needs to be done by o2. To make matters worse her old phone has been deactivated meaning she now has no phone at all

Anybody got any ides ?

Cheers Gaz

BM08

Has it been connected to a pc and opened itunes? it should activate on there?

If not surely it would be 02 that should be sorting it, as the phone is from 02(via cpw). Id be getting onto 02

GaryHurn

iTrader: (1)

you need to connect it to itunes

gazcos

iTrader: (1)

Yes mate we've had it on the laptop, opened itunes etc and no joy. Been back onto O2 this moring and told them we need it working today so i guess we'll see what happens. How hard can it be LOL

BM08

Someone will sort it, whether its the shop or 02, they have to at the end of the day. Just say your not leaving until its sorted because your wife needs a phone for work(or something)

dojj

iTrader: (3)

cpw, as the peeps selling the thing, should be the first port of ear bending to get it fixed

when i bought my iphone (3gs) the guy in the shop got it out the packet and got everything working for me and made sure i was happy before i left the shop, with the instructions to make sure it was fully charged before i used it properly, and that's the sort of customer service i'd expect, even with the grief

my brother on the other hand thinks he knows it all and is the most horrible customer you could hope to meet, but if things go well he does buy top of the line stuff and if you are selling top of the line stuff you should know whats what

gazcos

iTrader: (1)

You're right we should have got all this sorted before we left the shop but we were in a hurry. We are moving house tomorrow so things are all a bit up in the air at the moment which is why we wanted to sort this out at the weekend !!

dojj

iTrader: (3)

even better, you need a phone to call peole while you don't have a landline, who's going to foot the bill if it all falls through because someone pressed the wrong button? or your furniture gets lost? or the bank tries to call you to sort things out but can't?

cozmeister

iTrader: (1)

Take it back to the shop and refuse to leave until it's sorted.

Rick Astley

I'm very good at standing at a counter and complaining (loudly) until I am blue in the face. You should do that too, it gets results as nobody likes a disgruntled customer in their shop for too long.

dojj

iTrader: (3)

you sound like a regular homer simpson

do they fix it for free or do they call security to escort you out, while calling you "sir"

Rick Astley

I just want something that works, it's not alot to ask is it?

Ryan

have you tried resseting it? i.e hold down the home and power button for about 10 seconds till the apple logo appears? if not then try that

CabrioTurbo

carphone warehouse are legends!
my mrs upgraded on orange in march 2 bills later and a Ł40 'data' charge on her bill she called orange... they said they had no record of an upgrade! happy days she has added a data bundle to her old contract for the time being and is selling the 3GS she has at the moment and getting an I-Phone 4

dojj

iTrader: (3)

fair play, but making a racket in the shop is going to mark your name in the shop so if you just talk sensibly most will be able to help you out

in saying that, making a noise and asking to see the manager sometimes resluts in "the manager is busy" to which you reply "well then his second in charge can sort it out" to which they reply "that's me" to which you reply "well then you can close my account because your service is shit"

Rick Astley

Dojj, you have misunderstood me I don't immediately kick up a fuss, I understand people make mistakes sometimes but when people are just being pig ignorant a customer needs to kick up a fuss.

Matt XR3i

Mine took a day to activate due to the amount of people registering theirs. O2 told me to keep switching it on to plane mode and back. If not take it back and get them to sort it

AndyNo1

I just had the same problem but fixed it but holding the home button and the on/off button until the phone turns off and on again (Apple logo). Works perfectly now.

cozmeister

iTrader: (1)

Absolutely. I don't like being monged about because of someone else's ineptitude.

dojj

iTrader: (3)

fair enough, if i had to go back to a shop and wasn't getting reasonable service for the money i'd given to them, i'd be making a noise too

but in this instance, i would have been making a noise as soon as there was a problem, not waited a few days for them to "get it working"

klumpy

exact same thing with my sisters.

It turned out that O2 customer service hadn't pressed the activate button.

They are useless and she wishes she'd never changed from Virgin mobile.