Toe Knee

iTrader: (2)

Has anyone taken anything damaged back and had been told u need the original receipt?!

Basically the gf bought me the industrial cab and came with loads of tools about a year ago, the spark plug socket broke so took it in to swap it over and the guy on the desk being all smug said they wont replace it unless u have the receipt to prove u bought it, as the guarentee is non transferable and without the receipt you cant prove u bought it

After a bit of arguing about the fact they dont tell u that when u buy it and doesnt say anything on the receipt he eventually changed it over for me, so just wondered if anyone else has been told the same thing?! ive got loads of other bits ive bought from there but fuck knows where the receipts are

Escy

Yeah, they've said that to me and refused me. Wankers. My point was that if there was a life time guarantee it makes no difference who bought them and where the receipt is.

fraser9764

iTrader: (3)

never had a problem myself yet but ive heard of a few people who have.
as said, if its a lifetime guarentee then what does it matter wo bought it?

yellowsierra

Halfrauds are shit

I bought a plug spanner which shit its self when i trtied to remove a plug
Exchanged it for a better one which also shit its self
then got a full refund
Luckily, all this was on the same day and i had the reciept

My mate's Transporter eats batterys at the rate of one a year
so what he done was by one from Halfrauds which comes with a four year warranty and he just takes em back for a new one every year.
Must admit, it gives me a smile every time he gets a new one

I try not to buy anything from there as its just over priced and of a shity quality hence the name........

HALFRAUDS

steanlol

Took a 17mm ratchet spanner back and changed it without any fuss what so ever , if its got a guarantee and the name is stamped on it like "halfords professional" then there really is no contest .

Toe Knee

iTrader: (2)

yea same here, tried to tell me its the same as the warrenty u get on tvs etc but a lifetime guarentee isnt the same as a warrenty!!! Fair enough if i wanted to try get a refund i wouldnt argue but it doesnt state anywhere its for the purchaser only!!

He said that u could have got it off a mate etc which is why their alot more strict but said the same, what differnet doesnt it matter who bought it if its fucked and u guarentee it for life then replace it!!

Escy

They tried telling me I could have bought my set from a car boot sale. All of the Halfords in the Cardiff area refused to swap damaged parts also. A few years back they did it no problem.

Toe Knee

iTrader: (2)

dont agree its shit quality mate, ive not broken anything of mine ive bought from there and some of it has been used with alot of force!!! and the offers they do are pretty good, eg their industrial cabs are good quality and u can get both for Ł300 at the mo!!

taz1787

iTrader: (8)

well its the same with any lifetime gareuntee even snap-on its

a) only for the orginal purchaser
b) you have to have some sort of reciept for it (snap-on guys might have info still on there computers if your a regular)

Toe Knee

iTrader: (2)

Surely would have to say that on the receipt or somewhere instore that u can clearly see?!

Not bought much snap on stuff before so never had to get anything replaced before from them!!

ajamesc

i took a 3/8 torques bit socket back that i brought from blackbush market witch i snaped at work with my air gun with no questions they just swaped it

nugnah

i have had snap-on and mac replaced with no problems, dealers change but they never refuse to exchange, lifetime guarantee is what it is.

jason

nugnah

prob has alot to do with attitude when you need tools replaced.

It's Czech Mate

You're off your head, the tools are excellent quality, and you wont find better quality tools any cheaper than their pro range.

nugnah

the best tools in the world can snap or break if abused.

jason

RobCarden

spot on...

TANGO_FSI

i cant see how you can break halfords tools when there being used correctly!!

Sonic Boom

iTrader: (11)

I broke my 3/8 Racket and snapped a T40 torq bit and they replaced them both no questions asked that was the one in Shirley.
Rich

Toe Knee

iTrader: (2)

Yea i know, the guy who i spoke to wasnt the one who usualy is on the parts desk as he's spot on and always helpful been chatty and in the past!!! (told me their own oil is actually comma oil just put into their own bottles!!) Didnt kick off or anything hence he replaced it for me but he deff had a chip on his shoulder!!

gary fraser

never had a problem getting anything changed from them.

Graham S1

Look up your bank statments if bought with a card. Get a transaction reference number, and go back to them with that?