Can I slander a company?
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Can I slander a company?
Maplins ripped be off, £60's worth infact so I want to buy the domain www.maplins-is-crap.co.uk and slag them off.
I have been reading on Wikipedia though, and apparently its illegal?
"English law allows actions for libel to be brought in the High Court for any published statements which are alleged to defame a named or identifiable individual or individuals in a manner which causes them loss in their trade or profession, or causes a reasonable person to think worse of him, her or them."
Bastards
I have been reading on Wikipedia though, and apparently its illegal?
"English law allows actions for libel to be brought in the High Court for any published statements which are alleged to defame a named or identifiable individual or individuals in a manner which causes them loss in their trade or profession, or causes a reasonable person to think worse of him, her or them."
Bastards
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I bought a CCTV camera and PCI card as a set on the basis that I could return them if they were not what I wanted.
2 Days later I took them back and they were not happy about giving me a refund for the CCTV camera but they eventually did, but they refused to take the PCI card back as I had opened the box. They said giving me a refund on the CCTV camera was a good will gesture.
So now I'm £60 down and stuck with a PCI card that does fuck all.
I have been to Maplins 4 times to try and get my money back, but they staff are as thick as pig shit.
A Google search revealed Maplins returns policy isn't worth the paper it’s written on.
2 Days later I took them back and they were not happy about giving me a refund for the CCTV camera but they eventually did, but they refused to take the PCI card back as I had opened the box. They said giving me a refund on the CCTV camera was a good will gesture.
So now I'm £60 down and stuck with a PCI card that does fuck all.
I have been to Maplins 4 times to try and get my money back, but they staff are as thick as pig shit.
A Google search revealed Maplins returns policy isn't worth the paper it’s written on.
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People will see it, and at the cost of £2.99 a year and 10 minutes effort; its a bargain.
Too many posts.. I need a life!!
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From: in the garage fixing yet another oil leak
may be libel or slander but the problem for maplins is that if they were to prosecute you for this they would, in effect, be raising the profile of the issue in the public domain them selves and they'd not want to do that.
best bet would be to stage a picket out side the shop saying to customers going in how you were done up like a kipper by maplins and nobody else should have the same happen to them etc etc, they will probably call the old bill but at least you get to feel better.
i would also take the item you still have and return it to them even if you can't get a refund,that way they know your p'd off.
i would also take the item you still have and return it to them even if you can't get a refund,that way they know your p'd off.
I actually Bum This Place
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From: Swadlincote (Near Derby)
Chief Iron Oxide Farmer.
Joined: Apr 2008
Posts: 1,319
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From: Portland
you bought speakers, from maplin?
and you think they are good?
and you think they are good?
Seriously, miles better than the clarions or pioneers I've had before.
(although I've only ever had their budget ranges, from argos and the like)
Bare in mind we're only talking 4" little buggers, a league apart from a proper audiophile component setup.
For less than £30 all in I wasnt gonna complain.
Try a different store, or contact their customer services department directly. Make them aware that you've come across pig-shit staff in the original store and thought you'd try and find someone more helpful.
If you've opened the box, that's hardly a problem as that's what most of their 'b-grade' stock is - stuff that's been returned or not complete. If it's not fit for the purpose for which it was intended, or sold to you under false pretenses, that's when you can go down the legal route through the Trades and Descriptions Act.
Your other option is ebay your card and try to make some of your £60 back.
Can you slander a company? Yes you can. Don't expect them to be your biggest fan though. Can you publish libel? Yes you can, but expect to be taken to court for it.
If you've opened the box, that's hardly a problem as that's what most of their 'b-grade' stock is - stuff that's been returned or not complete. If it's not fit for the purpose for which it was intended, or sold to you under false pretenses, that's when you can go down the legal route through the Trades and Descriptions Act.
Your other option is ebay your card and try to make some of your £60 back.
Can you slander a company? Yes you can. Don't expect them to be your biggest fan though. Can you publish libel? Yes you can, but expect to be taken to court for it.
Too many posts.. I need a life!!
Joined: Oct 2008
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From: sudbury suffolk
I used to be a shop manager and have had similar situations myself. but i had to no the law on these things. so here comes my rant. 
By LAW you have 7 days to return anything weather it be electrical or not (they wish to test it due to company policy) if they dont have to refund you your money (due to some shit company policy) but they should offer you a credit note at least, for the full amount and for anything in the store. i would go back and say you wanna see the manager. if he/she is a cock/cow say you'll go trading standards. because thats against the sale of goods act. you can print stuff of about this from there web site. hope this is some help fella
By LAW you have 7 days to return anything weather it be electrical or not (they wish to test it due to company policy) if they dont have to refund you your money (due to some shit company policy) but they should offer you a credit note at least, for the full amount and for anything in the store. i would go back and say you wanna see the manager. if he/she is a cock/cow say you'll go trading standards. because thats against the sale of goods act. you can print stuff of about this from there web site. hope this is some help fella
I used to be a shop manager and have had similar situations myself. but i had to no the law on these things. so here comes my rant.
By LAW you have 7 days to return anything weather it be electrical or not (they wish to test it due to company policy) if they dont have to refund you your money (due to some shit company policy) but they should offer you a credit note at least, for the full amount and for anything in the store. i would go back and say you wanna see the manager. if he/she is a cock/cow say you'll go trading standards. because thats against the sale of goods act. you can print stuff of about this from there web site. hope this is some help fella
By LAW you have 7 days to return anything weather it be electrical or not (they wish to test it due to company policy) if they dont have to refund you your money (due to some shit company policy) but they should offer you a credit note at least, for the full amount and for anything in the store. i would go back and say you wanna see the manager. if he/she is a cock/cow say you'll go trading standards. because thats against the sale of goods act. you can print stuff of about this from there web site. hope this is some help fella
Tada:
http://www.opsi.gov.uk/acts/acts1994...40035_en_1.htm
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Joined: Jul 2006
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From: uk
They aren't going to do anythinmg over this amount court wise or otherwise.
So long as you hold a peacfull protest and do not stop cutomers entering the law cannot get involved as you have a right to protest.
I have done this myself in a major shopping centre outside a store/
This is a civil matter until someone breaks the law, protesting is NOT breaking the law.
tabetha
So long as you hold a peacfull protest and do not stop cutomers entering the law cannot get involved as you have a right to protest.
I have done this myself in a major shopping centre outside a store/
This is a civil matter until someone breaks the law, protesting is NOT breaking the law.
tabetha
customercare@maplin.co.uk
http://www.maplin.co.uk/TermsConditions.aspx?doy=13m10
16 Warranty and Returns
16.1 Unwanted goods - For unwanted goods Maplin offers a 14-day return policy. 14 Day Return Policy - To return a product under this policy the Customer should:
• Return the product to one of Maplin stores within 14 days or
• Follow the returns instructions on the delivery paperwork or
• Email Maplin at customerservice@maplin.co.uk or
• Telephone Customer Service on 0870 429 6000 or
• Write to Maplin at the address in Condition 1.1 A Returns Number will be issued and this must be clearly identified on a returns label or the external packaging, and internal documentation when the Goods are returned, no markings should be made on the product or product packaging. The internal documentation should include proof of purchase, the returned product must be complete, and in ‘as new’ condition with original packaging. Certain product categories by their nature are exempt from the 14-day return policy; these would include for example software, cut cable, built kits, disco equipment and consumables. Maplin will not accept the return under the 14-day return policy of any Goods that have had a manufacturers or suppliers warranty or registration invoked. Maplin will deem such registration by the Customer as acceptance of the Goods.
Maplin must receive all returns within 14 days of the Returns Number being issued and any Goods received after that period will be dealt with on an individual basis. The Customer must take all reasonable care to ensure that all returned items be suitably packaged, and that the Goods are protected when being returned. The Customer must provide to Maplin proof of despatch to Maplin. In the event of Goods being returned without a previously allocated Return Number the processing of any claim by
the Customer is likely to be delayed. Customers whose transactions are covered by the Distance Selling Regulations the 14-day returns policy will commence after the 7-day cooling off period.
16.2 Where unwanted Goods are returned to Maplin after the expiry of the 14-day return period but within a reasonable
period of time Maplin reserves the right to levy a handling charge. A charge of 20% of the invoice value of the Goods returned, with a minimum charge of £10 will be levied on Goods which are not defective. The Customer must bear all the costs of returning any unwanted Goods to Maplin and provide proof of delivery.
16.3 Faulty goods under Warranty - Any defects in the Goods which under proper use appear within a reasonable period
after delivery and which are due to faulty materials, workmanship or design will be made good by Maplin either by repair or, at the sole discretion of Maplin, by replacement or refund. Any claim for Goods or the defective parts should be returned together with proof of purchase and (if relevant), all complete accessories, instruction manuals and software and, wherever possible, in the
original packaging. Any claim for defective Goods or parts must be made in writing (specifying the date of purchase and invoice number) within a reasonable period of time after delivery.
16.4 All warranties and conditions which are capable of being excluded by statute or otherwise are excluded from any contract provided that nothing in the contract shall affect the statutory rights of the Consumer or liability for death or personal injury caused by the negligence of Maplin.
16.5 Maplin Reserve the right to inspect at the National Distribution Centre in Wombwell any Goods returned prior to issuing credit for those Goods.
16.6 Warranty seals applied to any Goods supplied by Maplin must not be removed or broken and any product without the warranty seals intact will be deemed to have had any warranty invalidated and the Goods will be deemed to have been accepted by the Customer.
16.7 The warranty period as stated in 16.3 is from the date of purchase If goods are replaced within this warranty period, the warranty will continue from the original date of purchase unless specifically agreed otherwise by Maplin in writing.
16.8 Conditions 16.1 to 16.7 inclusive do not affect the statutory rights of a Consumer under the Consumer Protection (Distance Selling) Regulations 2000 or any statutory modification thereof.
16.9 ‘B Grade Products’ The B Grade Products are all clearance items; there are various product conditions for example:- New, boxed and end of line
Scratch and dent to product or packaging or both
Refurbished
Used and returned
All of the B Grade products are tested, in full working order and carry a twelve-month warranty.
so in short they have to refund you ....
http://www.maplin.co.uk/TermsConditions.aspx?doy=13m10
Originally Posted by maplins website
16 Warranty and Returns
16.1 Unwanted goods - For unwanted goods Maplin offers a 14-day return policy. 14 Day Return Policy - To return a product under this policy the Customer should:
• Return the product to one of Maplin stores within 14 days or
• Follow the returns instructions on the delivery paperwork or
• Email Maplin at customerservice@maplin.co.uk or
• Telephone Customer Service on 0870 429 6000 or
• Write to Maplin at the address in Condition 1.1 A Returns Number will be issued and this must be clearly identified on a returns label or the external packaging, and internal documentation when the Goods are returned, no markings should be made on the product or product packaging. The internal documentation should include proof of purchase, the returned product must be complete, and in ‘as new’ condition with original packaging. Certain product categories by their nature are exempt from the 14-day return policy; these would include for example software, cut cable, built kits, disco equipment and consumables. Maplin will not accept the return under the 14-day return policy of any Goods that have had a manufacturers or suppliers warranty or registration invoked. Maplin will deem such registration by the Customer as acceptance of the Goods.
Maplin must receive all returns within 14 days of the Returns Number being issued and any Goods received after that period will be dealt with on an individual basis. The Customer must take all reasonable care to ensure that all returned items be suitably packaged, and that the Goods are protected when being returned. The Customer must provide to Maplin proof of despatch to Maplin. In the event of Goods being returned without a previously allocated Return Number the processing of any claim by
the Customer is likely to be delayed. Customers whose transactions are covered by the Distance Selling Regulations the 14-day returns policy will commence after the 7-day cooling off period.
16.2 Where unwanted Goods are returned to Maplin after the expiry of the 14-day return period but within a reasonable
period of time Maplin reserves the right to levy a handling charge. A charge of 20% of the invoice value of the Goods returned, with a minimum charge of £10 will be levied on Goods which are not defective. The Customer must bear all the costs of returning any unwanted Goods to Maplin and provide proof of delivery.
16.3 Faulty goods under Warranty - Any defects in the Goods which under proper use appear within a reasonable period
after delivery and which are due to faulty materials, workmanship or design will be made good by Maplin either by repair or, at the sole discretion of Maplin, by replacement or refund. Any claim for Goods or the defective parts should be returned together with proof of purchase and (if relevant), all complete accessories, instruction manuals and software and, wherever possible, in the
original packaging. Any claim for defective Goods or parts must be made in writing (specifying the date of purchase and invoice number) within a reasonable period of time after delivery.
16.4 All warranties and conditions which are capable of being excluded by statute or otherwise are excluded from any contract provided that nothing in the contract shall affect the statutory rights of the Consumer or liability for death or personal injury caused by the negligence of Maplin.
16.5 Maplin Reserve the right to inspect at the National Distribution Centre in Wombwell any Goods returned prior to issuing credit for those Goods.
16.6 Warranty seals applied to any Goods supplied by Maplin must not be removed or broken and any product without the warranty seals intact will be deemed to have had any warranty invalidated and the Goods will be deemed to have been accepted by the Customer.
16.7 The warranty period as stated in 16.3 is from the date of purchase If goods are replaced within this warranty period, the warranty will continue from the original date of purchase unless specifically agreed otherwise by Maplin in writing.
16.8 Conditions 16.1 to 16.7 inclusive do not affect the statutory rights of a Consumer under the Consumer Protection (Distance Selling) Regulations 2000 or any statutory modification thereof.
16.9 ‘B Grade Products’ The B Grade Products are all clearance items; there are various product conditions for example:- New, boxed and end of line
Scratch and dent to product or packaging or both
Refurbished
Used and returned
All of the B Grade products are tested, in full working order and carry a twelve-month warranty.
so in short they have to refund you ....
14000+ post superhero
Joined: Oct 2005
Posts: 17,461
Likes: 490
From: upside down in a field
why did you buy the stuff if you then didnt want it? are shops legally obliged to accept returned goods through no fault of their own and in perfect working order?
especially if youve opened the packaging?
especially if youve opened the packaging?
Too many posts.. I need a life!!
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From: sudbury suffolk
yeah they are but in all honestly not alot of them do no this, coz they dont want to give you money back coz of profits etc
14000+ post superhero
Joined: Oct 2005
Posts: 17,461
Likes: 490
From: upside down in a field
i dont believe theyre legally obliged to return goods unless faulty ? maybe some shops do as company policy and a gesture of goodwill/customer relations but if its not theyre fault why should they?
if i was to buy a part from a seller on here and id bought the wrong thing am i legally entitled to a refund? i wouldnt expect so.
if i was to buy a part from a seller on here and id bought the wrong thing am i legally entitled to a refund? i wouldnt expect so.
Too many posts.. I need a life!!
iTrader: (2)
Joined: Oct 2005
Posts: 594
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From: Newcastle Upon Tyne
My mate had his tyres replaced on his Mondeo by kwick-Fit.
Drove away and a few mile down the road the car started making funny noises. He stopped and checked the car over and 1 of the wheels hadnt been tightened up and had almost come off the car.
Went back and complained, they denied this so he had a few stickers made up, stuck them front, back and sides and drove round with:
"Kwick-Fit made my wheels fall off" for months
Not exactly the same thing as maplins I know but it was there fault so it was his way to get his own back.
Drove away and a few mile down the road the car started making funny noises. He stopped and checked the car over and 1 of the wheels hadnt been tightened up and had almost come off the car.
Went back and complained, they denied this so he had a few stickers made up, stuck them front, back and sides and drove round with:
"Kwick-Fit made my wheels fall off" for months
Not exactly the same thing as maplins I know but it was there fault so it was his way to get his own back.
Too many posts.. I need a life!!
Joined: Oct 2008
Posts: 499
Likes: 0
From: sudbury suffolk
i dont believe theyre legally obliged to return goods unless faulty ? maybe some shops do as company policy and a gesture of goodwill/customer relations but if its not theyre fault why should they?
if i was to buy a part from a seller on here and id bought the wrong thing am i legally entitled to a refund? i wouldnt expect so.
if i was to buy a part from a seller on here and id bought the wrong thing am i legally entitled to a refund? i wouldnt expect so.
Too many posts.. I need a life!!
Joined: Oct 2008
Posts: 499
Likes: 0
From: sudbury suffolk
My mate had his tyres replaced on his Mondeo by kwick-Fit.
Drove away and a few mile down the road the car started making funny noises. He stopped and checked the car over and 1 of the wheels hadnt been tightened up and had almost come off the car.
Went back and complained, they denied this so he had a few stickers made up, stuck them front, back and sides and drove round with:
"Kwick-Fit made my wheels fall off" for months
Not exactly the same thing as maplins I know but it was there fault so it was his way to get his own back.
Drove away and a few mile down the road the car started making funny noises. He stopped and checked the car over and 1 of the wheels hadnt been tightened up and had almost come off the car.
Went back and complained, they denied this so he had a few stickers made up, stuck them front, back and sides and drove round with:
"Kwick-Fit made my wheels fall off" for months
Not exactly the same thing as maplins I know but it was there fault so it was his way to get his own back.
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