Originally Posted by Chrissy_bwoy
I havent got it but I instal these lines,
i bound not to badmouth em but..... they are shit!!!!
most ppl complain that they dont get the quoted speed so bulldog blames us at BT we chack the line... no probs it 90% boils down to their equipment.
also cust services leave a lot to be desired from what most customers have told us and there helpdesks are equally useless
I won't talk about my daily dealings with BT then, their inadequate B2B computer systems which do nothing to help ISPs efficiency, really poor customer support (operators read a script, if you ask anything that's not scripted you get a blank on the line - I have visited the call centres up in scotland
)
As for being helpful towards other ISPs, well, dare I mention "lip service", BT would prefer to have the whole customer base to themselves, but they are not allowed, so drag their feet when it comes to being helpful - despite what is being said in meetings, etc... Rock and a hard place comes to mind when you speak to their management.
Don't get me wrong, BT is a business that is in business to make money, not help others take their customers away, but sometimes you really feel they use their monopoly to their advantage (most of the time in fact).
How do I know this ??? I work in IT in telecoms and supply Operational Support Systems to around 20 ISPs worldwide, many in the UK