I have recently enquired about upgrading one of my Sky+ multiroom boxes to sky HD to be told i would be charged £199 and an extra £10 a month.

A few of my friends have had the service offered for £60 installation or less and are new sky customers, I have been with sky for 10+ years, i have my phone and broadband with sky and in total spend around £70 per month with you, as you can understand im a little annoyed at the prices i have been quoted above as a long standing loyal sky customer being asked to pay more than a new customer for the same service.

Can someone please resolve this problem?