Nav/reverse camera issues
20-04-2013, 06:53 PM
#1
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Nav/reverse camera issues
Hi all,
Just joined so this is my first post, really hoping someone can help and offer some advice.
I recently bought a 59 plate Frs with LUX 1 and 2. I must admit i rushed the sale abit but the excitement took over and as a result i overlooked a couple of things...
The Sat Nav does not work, the screen comes up fine but it wont calibrate and as a result wont find the car, it currently states i am in southend somewhere and i am definately not! The second probem i have come across is that when i engage reverse gear the reverse camera doesnt come up on the screen, sensors work fine. needless to say its taken the shine off my new purcahse somewhat
When i approached the dealer (not ford specialist) regarding these issues he agreed to fix them (or at least attempt to). The code for the radio was sorted by ford and the car booked in for diagnostics. Ford stated it required a full software wipe and update however i got a call today saying that unfortunately this hasnt resolved the problem. Ford will be phoning the dealer monday to discuss the issue further and they have suggested it needs both a new camera module and NAV module, each costing approx £800 from ford (as an estimate - price to be confirmed). From previous conversations with the dealer he is reluctant to purchase these items and would rather send the unit off to be fixed which leaves me without any radio, cd, aux etc for god knows how long.
My question is... does anybody have any suggestions regarding other possible fixes and does anybody have any advice from a legal standpoint? I really do not want to be without my entire radio unit for what the dealer can only describe as quite a while. Can i refuse this and force him to pay for ford to order and replace it all? the way i see it the car was not fit for purpose when sold or in line with the original advertisement.
Apologies for the 'essay' but trying to give as much information as possible.
Thanks very much for your help
Just joined so this is my first post, really hoping someone can help and offer some advice.
I recently bought a 59 plate Frs with LUX 1 and 2. I must admit i rushed the sale abit but the excitement took over and as a result i overlooked a couple of things...
The Sat Nav does not work, the screen comes up fine but it wont calibrate and as a result wont find the car, it currently states i am in southend somewhere and i am definately not! The second probem i have come across is that when i engage reverse gear the reverse camera doesnt come up on the screen, sensors work fine. needless to say its taken the shine off my new purcahse somewhat
When i approached the dealer (not ford specialist) regarding these issues he agreed to fix them (or at least attempt to). The code for the radio was sorted by ford and the car booked in for diagnostics. Ford stated it required a full software wipe and update however i got a call today saying that unfortunately this hasnt resolved the problem. Ford will be phoning the dealer monday to discuss the issue further and they have suggested it needs both a new camera module and NAV module, each costing approx £800 from ford (as an estimate - price to be confirmed). From previous conversations with the dealer he is reluctant to purchase these items and would rather send the unit off to be fixed which leaves me without any radio, cd, aux etc for god knows how long.
My question is... does anybody have any suggestions regarding other possible fixes and does anybody have any advice from a legal standpoint? I really do not want to be without my entire radio unit for what the dealer can only describe as quite a while. Can i refuse this and force him to pay for ford to order and replace it all? the way i see it the car was not fit for purpose when sold or in line with the original advertisement.
Apologies for the 'essay' but trying to give as much information as possible.
Thanks very much for your help
21-04-2013, 06:20 PM
#2
Unfortunately, from a legal standpoint - he IS trying to fix it, so is perfectly within his rights to send it off. If anything I'd be grateful that he has agreed to fix it, rather than fob you off like most dealers would.
You're within your rights to expect it to be fixed within a reasonable time frame and I would write to him (ALWAYS keep a written record of what happens and when) and if you keep it formal he's less likely to string you along. Request that it is either repaired or replaced within 14 working days and take it from there.
Chances are it won't be fixable, and he'll end out shelling out for a new one anyway - costing him more.
Totally appreciate that it's taken the shine off the purchase, but once it's fixed you'll love it, and forget all about the aggro!
You're within your rights to expect it to be fixed within a reasonable time frame and I would write to him (ALWAYS keep a written record of what happens and when) and if you keep it formal he's less likely to string you along. Request that it is either repaired or replaced within 14 working days and take it from there.
Chances are it won't be fixable, and he'll end out shelling out for a new one anyway - costing him more.
Totally appreciate that it's taken the shine off the purchase, but once it's fixed you'll love it, and forget all about the aggro!
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