3doorcozmess

my car key for my Vauxhall zafira some how snapped in my pocket so I called upon the RAC. I told them what had happened and they asked a few questions one of the question is the car accessible which I replied yes I'm in the car now and also told them you can gain access to the front of the car no one in front of me if you need to tow the car.

An hour later a flat bed turned up to recover me, but because my wheels were approximately off set by 10 degrees the recover driver insisted in use specialist access equipment two bit of plastic to help the front wheels slide on the road which he didn't need to use if he'd parked closer to my car.

Once my front wheels were on the flatbed he had to use a pulley so that he could drag my car over to one side as my wheels had a slight turn. This has resulted in me having to pay an additional fee of £108 for this service and I was 3 roads from my house about 700meters away.

I called the RAC to express my opinion about the extra cost and they told me to ask there contractor if they would drop the price which I reply I have a membership with you not them I then asked why wouldn't you of sent a spec truck then I wouldn't of need to pay specialist access costs which she didn't have an answer for.

I'm so pissed off with them and will be cancelling my membership

URL=http://s284.photobucket.com/user/sydneyvon_2008/media/Mobile%20Uploads/20141015_221959.jpg.html][/URL]

Carlos-Titx

That's a fucking joke! It's no extra work to pulley it.

I'm cancelling my membership soon. £9 a month to £13 a month.

cossiestu

What a rip off!? Spec lift would of done the job so much easier....

STeve

iTrader: (11)

what a utter cheek it should simply be a part of the membership end of

3doorcozmess

What made me laugh when unloading the car onto my drive way there was no need to shift on the flat bed the car came straight off the trailer onto my drive way.

RichieST

iTrader: (2)

I got a car stuck on a field once (don't ask) rac sent out a 'specialist recovery vehicle' in the shape of an L plate discovery. Cost me 100 quid but I had the last laugh when he fucked his diff trying to pull me out lol

kyle_st200

Fixed that for you

cossynut2

Dont blame you for being pissed off! If you have breakdown, recovery and home start in your membership it is up to them to get you recovered with no hidden extra cost. It looked like a straight forward job to me ,why did the recovery truck park so far from your car?

AJC

iTrader: (6)

almost as bad as the AA

Fraggle...

iTrader: (1)

Op that's a fucking joke, tell em go fuck, cancel the DD if applicable, then
Wait for the letter, ring finance dept and tell em you WANT too pay but...

They will pass it around abit, make a fuss it going public blah blah...

Just done it too vodaphone the cunts, but coz I said I WANT too pay but..,
It got wiped.

Hate these fucking Adam ant tactics these mega firms use, so fuck em its game on imop.

Glenn_

iTrader: (1)

Its only a vauxhall you should of left it there. Only joking.

Colin_P

No you weren't

The Crocodile Hunter

What a rip off! Clearly used the 'specialist equipment' to make money off you, can't you just refuse to pay or have you already?

Assume there was no spare key at your house 3 streets away??

MikeyRobbo

If you only lived 3 streets away i'd have just left it there to deal with tomorrow!

Jokes today's 'roadside patrols' haven't got a bloody clue.

Gazzonator

iTrader: (9)

We're not all clueless mate

botters

iTrader: (2)

not all bad a customer of mine rang me with a non starting mondeo diesel the other day i asked him if he had breakdown cover he said he was in the rac, i told him to ring them and get them to drop it off at my garage, he rang back just over an hour later and said they came out diagnosed it as a crankshaft sensor fault and fixed it there and then and only charged him £25!

Glenn_

iTrader: (1)

We always hear good and bad things about things in life. Most people listen to the bad things more.

3doorcozmess

car was on a yellow line and i was leaving my house at 5am to attend a meeting

I've called them and complained so i'll see what happens

3doorcozmess

don’t know why mate, probably to justify using the plastic skates to shift the car over, which he didn’t need to use if he pulled up closer.

3doorcozmess

OMG just got an invoice through from the contactor RAC used and they have charged £198 pounds not £108 what i was quoted on site

3doorcozmess

Just spoken to an AA patrol man who lives on my road he said sounds like there pulling a fast one. He said they have the same problems with their contractors and lots of AA customers now request for AA patrol people only. He also said that the system they have on their vans CRT would have done the job
i'm fuming joined twitter to express my fustration

cossynut2

DO NOT pay it . How the fuck can they justify £198 to move you such a short distance!! That is more than the annual RAC cover!!

3doorcozmess

Had to pay on the spot mate or they wouldnt of recovered me

cossynut2

Take it up then with the RAC and demand your £198 back.I have never heard of such a rip-off.If you have recovery in your membership its up to them to get you home at their expense !!

HaggisTurbo

Hi mate deffo sounds like the contractor is trying to take the piss a few years back I wrapped my Fiesta RS Turbo into a taxi when the brakes failed and it was a right mess and had even had a small engine fire and the RAC came out and recovered it no problem even when it had pissed fluid everywhere, was on its tits and required a specialist lift

3doorcozmess

I have posted the link to this page on twitter, if thay dont refund me it will be going on all the other car forums i'm a member of.

3doorcozmess

Still no joy with them

cossiestu

Threaten to, or just go to the press, bet you'll get a refund then, once a bit of bad press highlighting a blatant rip off is on the cards!

Fraggle...

iTrader: (1)

Pics or stfu

Genuinely hope you were ok though, sounds a lucky escape.

Ive seen lift firms refuse too put pisssers on the bed, fire risk apparently

Well it dont stop me mate, does it with bangers, dont matter what's leaking out its going on the bed and home be it in flames or not as he's a tight cnut..
He would try and weigh the ashes in just too pull a few pence back too his wallet.


Back to the OP....TELL EM GO FUCK.
then call the cunts out for 500 breakdowns a nite while u sit in pub till you get ya money back.

ajamesc

198 pounds lol fuck that! Last night I did a brake down on a tufnels cf75 fully loaded the clutch pack had gone. Did not have one couldn't get one. It got recovered from Newbury to tufnels in Bristol for un loading then from there on to imperial commercials in Bristol. That only cost 598

HaggisTurbo

Hi mate,

Was ok, The fire started because the oil feed on the turbo came off and sprayed oil on the manifold then melted something, was out in about 20 seconds though lol, Car was a riot although looking back I could have probably have fixed it, oh and excuse the 90s paint job lol



Here is the split oil feed

Fraggle...

iTrader: (1)

Looks twisted to me fella...mind looking at your Orion its since been onwards an upwards hey, love onions have had 2, miss em both, great cars when looked after proper...just wish id got one of em turbo'd b4 they departed..

Always a shame losing a motor ya love, I know that feeling all too well.