Red16

Im interested in a car they have for sale, but its a bloody long way to travel to go see it from Newcastle, was just wondering if anyone had ever dealt with this place before? or heard any reports etc?

http://www.autovogue.com

Autovogue UK Ltd
Autovogue House
St Albans Road
Stafford
Staffordshire
United Kingdom
ST16 3DR

PS this is the car - http://www.autovogue.com/sale-detail...4/ref-12207965

Cheers in advance

paul16v

Very nice looking car that bud.

TIFF

They make some very nice looking cars.......

SiZT

overpriced. They have some lovely cars though, if you want me to go have a look PM me.

fezzajsy

iTrader: (9)

thats a stunning car,worth traveling for

cozzymatt

they buy standard low mileage cars and put kits and wheels on them.. work is top notch and all cars are absolutely mint, been there a few times and know people that have had cars from there..
they have some real nice styling ideas on all oftheir cars...

ESCYSCOTT

iTrader: (1)

I was gonna buy an Audi from them but decided that £9995 was a bit overpriced for the car and got a nice S line with everything but their styling elswhere for £7900.

They are nice cars though

matts1

I have seen a 3 series they did and yes the cars are well styled and look the part.

As said they buy mint low mileage basic models and kit them up to look the part, yes over priced compaired to the price of a basic model, but then if you priced up doinf all the work they do and getting the bits plus the hassle of doing it then the cost is justified.

I must say that they do know how to make a car look the mutz nuts. The good thing is that they are unlikey to spend cash tarting up a dog, so chances are the car they start with is a good example.

RS Grant

iTrader: (1)

Very tidy looking Avant.


Cheers,
Grant

Red16

Thanks for all the replies lads

cozzymatt & matts1 - nice to hear theyre good cars

ESCYSCOTT - did you go down to view any of their cars or just look online?

They do appear a little overpriced but considering the way it looks with the extra bodywork and the RS4 wheels i think it's worth it to be honest.

That would be fantastic if you wouldnt mind going for a look

i see youre located in Stafford too, is it very close to you? dont want to put you out too much... but if you do fancy a look... reckon you could take some photos too, interior and exterior?

ESCYSCOTT

iTrader: (1)

Hi mate, I phoned them about the car and asked about the history etc. Asked about the timing belt which he said he didn't know if it had been done or not.....he phoned me back within 10 mins and confirmed it hadn't been done and if I payed the screen price then they would have it done. Seemed a pretty genuine guy on the phone really.

Red16

Thats the impression i got too, i briefly spoke to the bloke earlier this week just before the garage closed for the night, i was at work so couldnt speak too long but he seemed very helpful and came across as a genuine guy.

golfr32

I know this is an old thread, but it comes top of Google search "autovogue Stafford". This garage should be avoided at all cost. They have sold me a car that is unroadworthy.

I have had the car for 10 days and got an independent inspection carried out. It turns out both cv boots are split with one of them completely dry and on the point of failure. Various other bushes have completely failed. Also the headlamp adjuster has snapped on the rear axle.

This is all despite the car having an MOT at the point of sale. Autovogue have said they will not contribute towards any of the repair (£731) unless I take the car back to them.

It is a 200 mile drive back there. They advised me to "ram the cv joint with grease and drive it". All I have asked for off Autovogue is £375. I am now awaiting replies from VOSA and trading standards.

Piston Broke

Understand your peed dude but by law you have to give them chance first to sort the faults, long drive maybe but cheaper than the £731.

golfr32

The car is not roadworthy and was sold in this condition. Also, can I trust them to rectify the problems given they are happy to sell a car in that condition already.......probably not. Their advice to drive for 4 hours on a dry cv joint says it all really.

Piston Broke

Mate im a mechanic and run a busy garage, its not dagours just needs new CV boots etc nothing major. People get these inspections done then jump the gun. Its fine to get it there and if it needs new CV joints or just boots they will sort it. It is road worthy but yes has bits need fixing. The CV joints could of split due to you and the light adjuster snap on a speed bump etc.

They are offering to sort it so let them. If they dont then you can get your money back off them in different ways. Just chill the problems never get sorted when people say its not road worthy etc, theres faults yes, nothing more than that.

I mean the garage that has quoted that £700 sounds mental anyway, CV joints dont cost much, neither do things like the adjuster bars. The other bushes wont be anything hard so get it fixed yourself at another local garage ? how many places have you gone to get it priced up ?

golfr32

It is not just the boots, the joint has completely failed and needs new shaft - there was no grease in it whatsoever. The £731 quote is for: new cv joint, shaft and boot NSF, new cv inner boot OSF, NSR and OSR lower tie bar bushes and NSF wishbone bush. The cv boots are held on with cable ties and jubilee clips - I'm not sure if this is MOT failure or not.

VW have quoted £1223 for the above work and another VW specialist £864.

I am only pointing out that the garage who have supplied me a vehicle with an MOT with no advisories 10 days ago are clearly to be avoided. I have covered 300 miles in the car and the damage I have seen myself could not have happened in that time.

It also has 2 tyres punctured which seems highly unlikely to have happened in that space of time......

3i Jim

What car is it?

golfr32

VW Golf R32

Piston Broke

Golf R32 i would guess, the joint clicking then ? just grease them up. As long as the boot is held in place its a pass. ARB links are you taking about ? The inner boots arnt a fail. The bush is the discretion of the MOT tester like all of it. have you rung the MOT station to talk to them ???

golfr32

Grinding, clicking, heavy juddering under load - boots on both sides are split with no grease in the NSF. I understand that is an MOT failure in itself.

The agree that bushes are at discretion, but when there is no rubber present I would assume it is a failure........?

According to the MOT paperwork, the car initially failed due to headlight adjustment and then passed later that day - the adjuster on the rear axle is still snapped.

Piston Broke

Ring the test station and see what they have to say

golfr32

Dvsa want to inspect the vehicle, I'll let them decide I guess

Piston Broke

I think your causing yourself a headache. They will say yes it's as you say but the only option is what they have offered. You have said no so I don't follow what your doing. You choose to buy a car so far away and cars go wrong all the time then say when they offer to fix it there to far away.

golfr32

Trading standards are dealing with the sale, DVSA with the MOT. I haven't said they're too far away, I said I'm not prepared to drive that far in the vehicle in the state it's in. I've asked for them to pay the repair on the specific fault which has rendered the car undrivable.

It is illegal to sell a car which is not roadworthy. Thanks for the comments though

Piston Broke

The car had an mot so in the laws eyes it was road worthy dude but see what happens

Piston Broke

The issue is not the sale garage then it is not a fault of the test station

Piston Broke

Stupid phone it IS the test station at fault

golfr32

Out of my hands now, I just wanted people to be aware of the way the trader operates.

If worst comes to worst I'll not get any contribution of him, but I'd imagine that traders don't really want DVSA and trading standards sniffing round. From what I gather the MOT issue isn't the first for that garage.

Cheers

LHD220Turbo

iTrader: (4)

golfr32 - i think you've gone about it the right way. its 'sounds' like it should have no way have passed an MOT and i wouldnt take it back to the garage either for them to 'rectify'

you can reject the car and ask for a full refund, especially if the VOSA agree it should have passed an MOT. if they decline take them to court, any fees you incur will be recovered. incidentally, how did you pay for the car? credit card? cash? finance?

golfr32

I want to keep the car and I'm happy to pay for some of the repairs - I'm just asking for him to pay me £375 for the main problem. (VW quoted me £601 for it!!!) I don't want to reject it and I accept that cars are going to have issues.

Sadly I paid on debit card - wish I'd used my credit card now, but never mind - lesson learnt. Trading standards have advised sending a letter laying out my request (done), they are taking it further if he doesn't help out. The car is going in for its second independent inspection tomorrow and also DVSA want to inspect it - specifically the headlight issue which looks like the trader has bodged to get it through the MOT after it failed first time.

On first impressions the garage were great, but was a little concerned when I picked the vehicle up and he said he had "run out" of warranty books. Hmmmmm. He said he uses the MOT station on a daily basis - hope the practices he has employed on my vehicle are not more widespread.

golfr32

Not 100% per cent sure you're right there (see below), but I'm not here to argue, just wanted to share my experience of Autovogue

The law
When you buy a used vehicle from a trader you are making a legally binding contract. You have legal rights against the trader under the Sale of Goods Act 1979.

The vehicle should be:

- Of a satisfactory quality - free from minor defects, safe and durable for a reasonable length of time. When assessing satisfactory quality you should take into account the price you paid for the vehicle, its age, mileage and condition at the time of sale.

- Fit for its intended purpose or a purpose that you made known to the trader - fit to be driven on the road.

- As described - the vehicle should correspond with any description applied to it. In some circumstances, the trader may be liable for any statement made by the manufacturer of the vehicle.

If the vehicle is faulty , you are legally entitled to request one of the following remedies:

a full refund
compensation (damages)
repair or replacement
rescission or reduction in price

golfr32

To add to my previous posts several other issues were found with the vehicle: 4wd pump, heater motor and gearbox. Long story short, but i took them to court over their refusal to rectify. I won and now will carry out repairs

andy888

good news, so whats getting fixed?

cossynut2

You have had to wait a long time to get this sorted but well done for sticking with it and getting the right result. Hope they will fully rectify all the faults now and you can enjoy the car.

R4N SS

iTrader: (6)

how much dod you get paid out ?

SiZT

Which garage did the original MOT? It'll be on the certificate

golfr32

I represented myself in court and was after £2k for the gearbox. The judge was not satisfied fully that the fault existed at the point of sale. However, because of the dodgy sales practice and the fact he gave me a verbal warranty with no specified limitations, I was awarded £800 compensation.

He also had to carry out the following: 4wd pump, headlight adjuster, heater blender motor, cv joint. The work cost him over £1400 + £800 (comp) + travel. I'd imagine his legal representation wasn't cheap either. An expensive lesson in dodgy business practice.

He lied in court which was also exposed and removed any credibility. I'm pleased with the result, but the whole experience has sullied what would otherwise be a great car. My advice to others in similar situations is research the law and represent yourselves in court.

turblower

Glad u won buddy.dodgy car traders are only after your money and as soon as they got it they don't care really care what they sell you.

studabear

What did dvsa say when they inspected the car?