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Old 05-01-2008, 10:23 AM   #1
Christian and Beccy
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Default US Parcel - Stuck in UK Customs?

I posted before about a parcel I am waiting for from the US. It was sent using USPS Global Priority and I can track it on their website aswell as Parcelforce. It says that it was collected on 7th December and left New Jersey Airport on the 10th, but thats it. Neither USPS or Parcelforce can tell me any more.

I suspect that this parcel is either lost totally or more likely stuck in customs.

With it being out of USPS hands, but not yet into Parcelforce hands, is there anything else I can do to find it? Can UK Customs be contacted for example?

I have tried to call USPS and have not actually yet managed to speak to a real person and Parcelforce are useless!

Also, at what point will it be considered lost and eligible for compensation?
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Old 05-01-2008, 10:25 AM   #2
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I had something by USPS before, and the tracking thing told me when it arrived at uk customs as well - took about 3 days from our customs.
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Old 05-01-2008, 10:28 AM   #3
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Literally the last entry on there is when it left NJI airport on the 10th Dec.
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Old 05-01-2008, 11:11 AM   #4
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how do you know it left the airport on a plane and not stuffed into someones pocket?

if it's not arrived here then it's techincally not left there has it

with the xmas rush i'd wait probably another week for it to turn up and then get onto ups about finding it
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Old 05-01-2008, 11:19 AM   #5
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If you get through to USPS they won't talk to you about it, it's the sender who needs to contact USPS.

Been there done that.

Mine went missing for three months then ended up back at the sender, Noted as "undeliverable" , who got it sent back again free of charge.

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Old 05-01-2008, 11:53 AM   #6
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If/When it enters our customs you usually get sent a letter saying where you can pick it up from and how much its going to cost you.
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Old 05-01-2008, 12:35 PM   #7
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When my diff mount got held it said it on tracking facility.

Something like 'Awaiting import customs duty charge'

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Old 06-01-2008, 12:16 AM   #8
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Please let us know if it turns up as I have one the same, details below.



"Your item left the United States from O'HARE APT/CHICAGO at 7:32 AM on December 16, 2007. Information, if available, is updated every evening. Please check again later."


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Old 06-01-2008, 12:47 AM   #9
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whats the deal with import taxes etc as ive though about purchasing abroad?
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Old 06-01-2008, 12:50 AM   #10
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Will be sat in the UK waiting to be scanned into the system
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Old 06-01-2008, 04:06 AM   #11
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Should of had me sent it since I'm in New Jersey.
I sent out a mag to Canada and he got it 2 weeks later.. I paid to have it there in two days.

Is this the website you're using to track the package?

http://www.usps.com/shipping/trackandconfirm.htm
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Old 06-01-2008, 05:18 AM   #12
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I'm waiting on a torch from the USA via USPS, the tracking jobbie doesn't even show that USPS has recieved it, just they have been notified for collection of it. Was sent 18th Dec, arggh
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Old 06-01-2008, 11:10 AM   #13
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Quote:
Originally Posted by rst in progress
whats the deal with import taxes etc as ive though about purchasing abroad?
Depends if your lucky and it doesn't get stopped

My diff mount cost nearly the same as it would have from this country by the time the import duty was added

Get the parcel marked up as a 'gift' is one way around it,just depends how helpfull the seller is in the USA though.

Can also get them to say the item is worth alot less than what you've paid for it,only trouble being then if it goes missing the insurance will only cover the value on the invoice,not the true price you paid for it

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Old 06-01-2008, 11:46 AM   #14
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Quote:
Originally Posted by BriB
Please let us know if it turns up as I have one the same, details below.



"Your item left the United States from O'HARE APT/CHICAGO at 7:32 AM on December 16, 2007. Information, if available, is updated every evening. Please check again later."


Brian
Thats the same message I'm getting, of course the location and date/time are different.

I can 'see' it on USPS 'Track and Confirm' and Parcelforce too.

The sender did mark is as a 'gift' (not at my request), but did state the true value.
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Old 07-01-2008, 06:27 PM   #15
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Yippee!!!

Quote:
Detailed Results:

Out of Foreign Customs, January 07, 2008, 3:26 pm, GREAT BRITAIN
Out of Foreign Customs, January 07, 2008, 3:26 pm, GREAT BRITAIN
Arrived Abroad, January 07, 2008, 3:24 pm, GREAT BRITAIN
Arrived Abroad, January 07, 2008, 3:24 pm, GREAT BRITAIN
International Dispatch, December 10, 2007, 1:46 pm, NJI
Electronic Shipping Info Received, December 07, 2007
December 10th, left US by air, January 7th Arrived Abroad!!

So, it went via Jupiter.
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Old 10-01-2008, 08:28 AM   #16
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Mine arrived this morning, have yours turned up?


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Old 10-01-2008, 10:40 AM   #17
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Im missing a parcel from the US too. usps shows it leaving NJI on 27th dec. Still no sign and no update
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Old 18-01-2010, 06:49 AM   #18
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Hi there my parcel on the 5th of jan, And arrivd in the uk 12 of jan, well iv looked on usps website and thats all its telling me, Well i checked on parcel force and its saying
12-01-2010 15:32 International Hub AWAITING CUSTOMS CHARGING
12-01-2010 15:32 International Hub AWAITING CUSTOMS CHARGES

I dont no what to do, Can someone please help me out here

many thanks
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Old 18-01-2010, 07:21 AM   #19
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Holy thread resurrection!!

Call Parcelforce, they'll be able to tell you what to do. It's just got clogged up in the system, it will come through. Some parcels clear customs in a few minutes, some take a few days, even a few weeks. The ones that have fast postage will get priority, whereas standard non-timed services will wait until last.
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Old 18-01-2010, 11:34 AM   #20
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Quote:
Originally Posted by martna24 View Post
Hi there my parcel on the 5th of jan, And arrivd in the uk 12 of jan, well iv looked on usps website and thats all its telling me, Well i checked on parcel force and its saying
12-01-2010 15:32 International Hub AWAITING CUSTOMS CHARGING
12-01-2010 15:32 International Hub AWAITING CUSTOMS CHARGES

I dont no what to do, Can someone please help me out here

many thanks
It means you will have to call them and pay the tax/charges before they will release it to you.
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Old 18-01-2010, 11:39 AM   #21
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If its at the International Hub, I'd be surprised if its waiting for payment of charges by the customer. Parcelforce are the forwarding agent, who will pay the charges, then it will become payable by the customer once it reaches the local delivery depot.
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Old 18-01-2010, 11:59 AM   #22
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get onto the insurance for your rolexes lads
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Old 04-03-2010, 02:49 PM   #23
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01-03-2010 08:45 International Hub AWAITING CUSTOMS CHARGING 01-03-2010 08:45 International Hub AWAITING CUSTOMS CHARGES 01-03-2010 08:37 International Hub Arrived in destination country
I also have that message! But I actually managed to get hold of UK customs and find out what the process is. They are able to tell you when the items will be processed ie. the lady at customs told me that all items that arrived on the 1st March 2010 will be processed on the 3rd. It's the 4th now and it hasn't yet been processed but here's hoping! I'm going on holiday on Sunday 7th and need this before then... it looks bleak.

Parcelforce also said that UK customs will send you a letter detailing the charges (if any) and you have to ring up quoting the ref number on that letter in order to pay. That too hasn't arrived yet though.

Quote:
Originally Posted by Christian and Beccy View Post
If its at the International Hub, I'd be surprised if its waiting for payment of charges by the customer. Parcelforce are the forwarding agent, who will pay the charges, then it will become payable by the customer once it reaches the local delivery depot.
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Old 04-03-2010, 05:46 PM   #24
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I had this the other day, I put the USPS tracking number into the Parcel Force site and it popped up. So rang Parcel Force, paid the charges with my card and got my parcel the next day

They are supposed to send you a letter with the charges on it, but I never got one after 2 weeks, so just rang them.
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Old 04-03-2010, 05:46 PM
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